Return & Refund Policy

Return and Refund Policy:

At kraftsun.com, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our return and refund policy is designed to provide you with a hassle-free experience.

1. Returns:

• You may return any unused and undamaged item within 30 days of receiving your order.
• To initiate a return, please contact our customer support team at [support@kraftsun.com] with your order number and reason for return.
• Ensure that the returned item is in its original packaging with all tags and labels intact.

2. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.

3. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

4. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately at [support@kraftsun.com] with clear photos of the product and packaging. We will arrange for a replacement or issue a refund as per your preference.

5. Return Shipping:

• Customers are responsible for return shipping costs, except in the case of damaged or defective items.

6. Non-Returnable Items:

• Certain items, such as personalized or clearance items, may not be eligible for return. Please check the product description for specific details.

kraftsun.com reserves the right to amend this policy at any time without prior notice. For any further assistance or inquiries, feel free to reach out to our customer support team at [support@kraftsun.com]. Your satisfaction is our priority, and we are committed to making your shopping experience with us enjoyable.