Terms & Conditions

1. Agreement:
By accessing and using the Kraftsun website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use the service.

2. Definitions:

  • Client/User: Any individual who accesses or purchases products from the Kraftsun website.
  • Service Provider: Kraftsun, the entity providing the e-commerce platform and services.

3. Account:

  • To make purchases, users may need to create an account. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
  • Users must provide accurate and complete information when creating an account and update their information to keep it current.

4. Products and Pricing:

  • Product Descriptions: Kraftsun strives to provide accurate descriptions and images of products. However, slight variations may occur. Colors and appearance may differ slightly due to display differences.
  • Pricing: All prices are listed in [Currency] and include applicable taxes. Kraftsun reserves the right to change prices at any time without prior notice. Prices at the time of purchase will apply.

5. Orders:

  • Order Confirmation: Upon placing an order, users will receive a confirmation email detailing the order information. Kraftsun reserves the right to cancel any order for reasons such as product availability or errors in pricing.
  • Order Processing: Orders are processed within [Time Frame], excluding weekends and holidays. Users will be notified of any delays.

6. Shipping:

  • Shipping Methods: Kraftsun offers various shipping options. Shipping costs are calculated at checkout and depend on the destination and shipping method chosen.
  • Delivery Time: Estimated delivery times vary based on the shipping method and destination. Kraftsun is not responsible for delays caused by carriers or customs.

7. Returns and Refunds:

  • Return Policy: Users can return items within 3 days of delivery. Items must be in original condition, with no breakage or tampering. Returns that do not meet these criteria will not be accepted.
  • Return Process: To initiate a return, users must contact Kraftsun customer support at [Contact Information] for return instructions.
  • Refunds: No refunds are provided. However, exchanges or store credits are available for eligible returns. Kraftsun will cover return shipping costs if the return is due to an error on Kraftsun’s part (e.g., wrong item sent, defective product).

8. Privacy and Security:

  • Privacy Policy: Kraftsun respects user privacy and will not share personal information with third parties without user consent, except as required by law. For more details, refer to Kraftsun’s Privacy Policy [link].
  • Security: Transactions are secured with SSL encryption to protect user information. However, Kraftsun is not liable for unauthorized access to user information that is beyond its control.

9. Intellectual Property:

  • All content on the Kraftsun website, including text, graphics, logos, images, and software, is the property of Kraftsun or its content suppliers and protected by intellectual property laws. Users may not use, reproduce, or distribute any content without prior written permission from Kraftsun.

10. Limitation of Liability:

  • Kraftsun is not liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the website or products purchased from the website. Kraftsun’s liability in any circumstance is limited to the amount paid by the user for the product in question.

11. Governing Law:

  • These terms and conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these terms or the use of the Kraftsun website will be resolved in the courts of [Jurisdiction].

12. Changes to Terms and Conditions:

  • Kraftsun reserves the right to update or modify these terms and conditions at any time without prior notice. Users are encouraged to review these terms periodically. Continued use of the website constitutes acceptance of any changes.

13. Contact Information:
For any questions or concerns regarding these terms and conditions, please contact Kraftsun customer support at [Contact Information].